PSS Facilitators for Adults

About World Vision

For more than 75 years, World Vision has been committed to making a positive and lasting difference in the world. We have become a global leader in improving and transforming the lives of children, their families, and their communities. We help children, families, and communities overcome poverty and injustice, irrespective of religion, race, ethnicity, or gender. Every child deserves a life rich in meaning and purpose. We work with the most vulnerable children in the world so they can experience life in all its fullness.

Location: Syria, Aleppo

Contract end date: 31/12/2026

Job purpose:

The PSS Facilitator will play a vital role in delivering structured psychosocial support (PSS) and contributing to case management services for adults at risk in Aleppo. Operating within World Vision’s protection policies and standards, the Facilitator will conduct assessments, develop tailored intervention plans, provide emotional support, and ensure appropriate referrals to specialized services. Through evidence-based models such as EASE, I Support My Friend, and PM+, the Facilitator will help reduce distress, strengthen coping mechanisms, and promote resilience among vulnerable individuals. This role is essential to fostering safe, inclusive environments and strengthening community-based protection systems.

Major Responsibilities:

Activity:

• Coordinate, prepare, and implement psychosocial support plans to the adults with the support of the project officer. Also, ensure constant and transparent communication and collaboration with relevant community structures and leaders, in order to get buy-in and support for the project activities.

• Coordinate, prepare, and implement activities related to key messages for parents at primary health care centers on how to deal with children during disasters and emergencies.

• Seek support or consent from concerned people in the communities to ensure the participation of the adolescent boys and girls and their caregivers in the project activities.

• Prepare materials for activity sessions, awareness events and information dissemination on relevant topics with the support of the line manager and the Protection & Safeguarding Coordinator

• Deal with difficult behaviours (conflict, aggressiveness, introversion) and understand the reason behind the behaviour to positively communicate with the situation

• Support adolescents to mobilize parents and caregivers for joint activities within and outside of the CPC centres.

• Plan and implement appropriate recreational activities for affected and most vulnerable children.

• Conduct awareness sessions and implement structured and semi-structured psychosocial support activities.

• Collect data and prepare weekly and monthly project reports as requested.

• Coordinate with all members of the protection team to carry out regular participatory activities with different groups of children and adults, and assist the team in developing appropriate responses.

• Report to the Project Manager and/or to the line manager on any issues, challenges or gaps in implementation.

• Ensure project implementation aligns with protection/child protection standards and in collaboration with protection staff.

• Consult and negotiate with local councils to enhance communication channels and positively influence project goals.

• Ensure the timely implementation of planned program activities.

Networking & External Engagement

• When appropriate, represent WV in relevant interagency hub-level coordination forums (ECD, CP AoR, MHPSS WG) in the project location.

• Participate in internal meetings and coordinate with other programme/sector teams.

• Establish strong relationships with local key stakeholders and community structures to facilitate the project acceptance and ownership.

Other:

• Adhere to WV Child and Adult Safeguarding policy and standards.

• Adhere to WV accountability standards.

Knowledge/Qualifications for the Role.

Required Professional Experience

• Minimum of three years of experience working in a relief or development NGO with a focus on protection sector/Case Management.

• At least three years of experience working in protection, child protection, education, MHPSS, adolescent and other relevant programmes in development or humanitarian settings

• Understanding of the situation of adolescents and commitment to improving the lives of adolescents.

• Knowledge of principles and programming approaches for working effectively with adolescents and their families.

• Experience in facilitating activities for or working directly with adolescents in Syria is essential.

• Strong interpersonal skills, ethical sensitivity and ability to effectively communicate with adolescents and their caregivers.

• Ability and willingness to conduct activities and regular outreach in the field/rural areas particularly in engaging families and communities to address issues affecting adolescent boys and girls.

• Ability to negotiate with and mobilize the community and problem-solving skills.

• Ability to work as a team player and collaborate effectively with other stakeholders.

• Commitment to and understanding of WV’s aims, values and principles.

• Experience in implementing and using of WHO Nurturing Care Framework.

• Knowledge and experience in Inter-Agency Cluster/Sector Working Groups and Task Forces.

Required Education, training, license, registration, and certification:

• Bachelor degree in early childhood development, education, psychology, social work, and other relevant subjects.

• Certification or other recognized courses on early childhood development, Child Protection, Education in Emergencies, parenting skills, MHPSS or other relevant subjects.

• Excellent understanding of the government system and services for age groups in Syria, especially in a humanitarian/emergency context.

• Strong knowledge and awareness of inter-agency tools, guidelines and other resources.

Preferred Knowledge and Qualifications:

• Additional experience with refugees, emergency response and NGO experience preferred.

• Computer skills, in particular email, Microsoft Word, PowerPoint and Excel.

• Fluency in Arabic required, and ability to write and speak English.

• Agrees with the mission, vision and core values of World Vision.

• Finds fulfilment in work through creativity, risk-taking, initiative, and innovation, and encourages the same in colleagues.

• Good report writing skills.

• Detailed oriented and able to verify data quality.

• Strong communication skills (Strong interpersonal skills.).

• Good contextual knowledge of the local community and social/cultural constraints, realities and organizational relationships. Inspires trust within/outside of the organization.

• Develops high levels of credibility and accountability.

• Stays open to internal and external feedback.

• Agrees with the mission, vision and core values of World Vision.

• Finds fulfilment in work through creativity, risk-taking, initiative, and innovation, and encourages the same in colleagues.

Travel and/or Work Environment Requirement:

The position requires 90% of the time to be field-based and 10% at office level.

Position requires willingness and ability to continue to function during a crisis, including during a World Vision response to a manmade or natural disaster.

The position requires availability and willingness to work outside regular.

Physical Requirements: N/A

Language Requirements:

Excellent written and fluent in speaking Arabic.

Ability to write very good quality reports in English is required