Emploi · Independent Doctors Association
Receptionist & Cashier – موظفة استقبال وكاشير
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À propos de cette opportunité
Responsibilities and Duties • Welcome and receive patients, visitors, and clients in a professional and courteous manner. • Greet patients and visitors and provide the necessary information and guidance regarding hospital services and departments. • Register, enter, and update patient and visitor information in the approved records or system. • Organize patient flow and direct patients and visitors to the appropriate departments and clinics. • Answer telephone calls, respond to inquiries, and transfer calls to the relevant personnel or departments. • Schedule and coordinate appointments with medical departments and healthcare staff according to approved procedures. • Receive payments from patients and visitors and issue receipts in accordance with the established system. • Accurately record all cash collection and payment transactions. • Safeguard cash, funds, and financial documents under their responsibility. • Perform daily cash reconciliation and ensure that the cash balance matches the records and issued receipts. • Hand over collected funds according to approved financial procedures and properly document all handover transactions. • Immediately report any financial discrepancies or errors to the direct supervisor. • Maintain the confidentiality of patients’ personal, medical, and financial information. • Maintain the cleanliness and organization of the reception and cashier areas. • Handle patients’ and visitors’ complaints and inquiries and refer cases requiring further follow-up to the appropriate responsible person. • Coordinate with medical, nursing, and administrative departments to ensure smooth workflow. • Adhere to infection prevention and control procedures, safety measures, and hospital policies. • Maintain accuracy and integrity in all financial and administrative transactions. • Adhere to working hours and shift schedules according to the hospital’s needs. • Perform any other related duties as assigned by the direct supervisor within the scope of work. Qualifications and Requirements • A qualification in Business Administration, Accounting, or a related field is preferred. • Previous experience in reception, cashiering, or administrative work, preferably in a healthcare setting. • Good computer skills, including proficiency in office software and data entry systems. • Ability to handle cash and perform financial calculations accurately. • Good communication and interpersonal skills when dealing with patients and visitors. • Professional manner, courteous attitude, and ability to remain calm in difficult situations. • Accuracy, attention to detail, and a strong sense of responsibility. • Commitment to maintaining the confidentiality of patient information and financial data. • Ability to work effectively within a team and under pressure. • Commitment to hospital policies and procedures.
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